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Customer Service Representative

Job Description

Location: Feltham

Salary: Up to £22,000

Duties

  • We are currently looking to recruit a new member to join our courier customer services team currently based in Feltham.
  • Our team delivers an unparalleled level of service to our clients and we want you to be a part of this and as the business continues to grow we actively encourage internal career progression with the team fully supporting you along the way with full on-job training.
  • You will be part of a team delivering our clients with a genuinely professional and amazing customer service experience in a fast paced environment whilst staying calm under pressure.
  • You will be taught the skills needed to answer enquiries relating to courier shipping within the UK and worldwide, dealing with client enquiries via phone, email and online chat.

Requirements

  • Previous experience in a Contact Centre/Customer Service role
  • Able to work well in a fast-paced environment
  • Friendly and customer-focused
  • Excellent telephone manner and computer skills.
  • Good geographical knowledge would be an advantage.

Benefits

  • Full training is provided
  • 28 days holidays (this includes Public Bank Holidays) plus one extra day off for your birthday
  • Monday to Friday on a weekly rotating shift (08:00hrs - 17:00hrs & 09:30hrs - 18:30hrs)
  • 1 in 3 Saturday morning shift (08:00 - 12:00) at £70.00 per shift.
  • Career Progression
  • 24/7 online and telephone Employee Assistance Programme
  • Choice of Weekly or monthly pay
  • Free Fruit
  • Pension scheme
  • Company Sick scheme
  • Free onsite staff parking

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.