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Senior Director - UX Design

Job Description

  • Build and steer a world-class technical product design team
  • Encourage them to innovate continuously, solve complex design problems and deliver world class customer experience
  • Collaborate with Product Management, Product Engineering, and Marketing, to shape and deliver design vision and strategy
  • Architect, design, deliver and continuously improve omni-channel experience of customer users - across devices, form factors and access points
  • User Needs Analysis and User Adoption - To uncover and decode their latent and unmet needs, successfully translating them into business solutions
  • Customer research - Gather requisite information and apply insights to generate cross-channel experiences that deliver customer delight
  • Lead prioritisation discussions with leadership teams, defining scope, budget, timelines and resource allocation
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Ramkumar Narayanan