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GM/GM Quality and Customer Satisfaction

Job Description

  • Manage the CS&Q function within the entity
    • Interact regularly with customers to better understand their expectations and concerns
    • Represent the voice of customer and drive the customer centricity within the entity
    • Influence the decision process of their plant to always take into account the voice of the customers
    • Run CS&Q related processes (Issue to Prevention)
    • Drive Quality Excellence in the Plant Chain (from Suppliers to Customers)
    • Contribute to the Tailored Supply Chain evolution and implementation
    • Alert the management on issues
    • Take decision having an impact on customer satisfaction (Safety Alert, Business Risk, etc.)
    • Drive the Quality Strategy of their entity in accordance with the Country /Global quality Strategy/India
    • Implement quality policy, define CS&Q roles, targets and objectives within the entity
    • Challenge the involved entities to improve customer satisfaction and achieve quality goals
    • Drive the relevant quality programs and methods (8D, Lean 6 sigma, etc.) to ensure continuous improvement
    • Consolidate all Non Quality Costs and drive improvement actions
    • Manage the Quality Management System of the entity
    • Advocate to drive and implement the Global directives and policies
    • Network continuously with Global CS&Q team
    • Ensure the right level of competency for the CS&Q  teams and career paths

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