Job Description

Process Focus

  • Ongoing review of SLAs and MTTx metrics
  • Identify process gaps and areas of improvements basis metrics
  • Establish process and work with application teams to understand the ongoing changes going to production
  • Ensure SOP’s are documented and followed
  • Work closely with Program Lead and conduct thorough analysis of issues/alerts RCA and close feedback loop with Application team
  • Own and update knowledgebase articles periodically
  • Task prioritization, working closely with teams.
  • Experience in driving and responding to NOC (Network Operation Centre) team calls
  • Expertise in building application monitoring Dashboards
  • Experience in insurance domain will be an added advantage
Get Jobs Like This By Email


Nithya Srinivasan