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Senior Manager Business Process Excellance

Job Description

Job Purpose

  • To align the Business Excellence journey with the business objectives
  • Accountable for all Process Reengineering effort at the Units
  • Accountable for creating awareness and acceptance of the various Business Excellence programs / model among all levels within the Business
  • Accountable for setting and implementing Service Standards across the Units
  • Accountable for implementing Production Planning and Control initiatives for optimization of capacity across the hubs


Key Result Areas:

  • Drive the Business Excellence Council for the Units
  • Meet yearly targets / goals (cost saves, certifications, DNA, # trained, Process Improvements, etc)
  • Review mechanism for the project / process improvement teams is followed
  • Facilitate the identification of process reengineering opportunities and kick start Business Excellence initiatives.
  • As a Business Excellence Leader of the Unit, ensure that the team is working as per the Deployment plan
  • Accountable for improving service standards for all customer touch points
  • Challenge the existing standards and achieve Excellence
  • Act as a liaison between Unit and Management Committee on all Quality related matters.


Knowledge, Skills and Experience:

  • Graduate of any stream
  • Should have overall 6 - 8 years of experience of which at least 3 - 5 years should have been in Quality Management
  • Six Sigma Black Belt certified
  • Certification/ familiarity with LEAN methodology.
  • Knowledge of Statistical software like Minitab, JMP, Sysstat. Etc


Domain experience is very important, black belt certification is secondary.

Domain experience in Commercial / Retail banking including loans, credit cards, Credit Risk control etc.