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Voice Process- Technical Support Engineer

Job Description

Job Location - Gurugram

Shift - 6.30pm to 3.30am (IST)

Looking for a top-notch Technical Support Engineer operating in a fast paced, startup customer support organization. We take customer happiness very seriously and it's core to our DNA. You come with an experience of International calling (Technical support) and must be a great problem solver and passionate to be hands-on. You must truly enjoy a startup environment where we move fast, adjust the organization as needed, and be adaptable to change.

- Address client's technical issues with  platform and connected services.

- Debug issues on cloud application and expertise in working with cross functional teams.

- Take proactive action with fast turnaround on all customer issues and questions.

- Expert in using Salesforce Service Cloud to manage customer cases.

- Experience in running API calls using CURL and REST client.

- Analytical skills for Troubleshooting, diagnosing, and resolving the issue.

- Experience in writing and running MySQL DB queries (must have)

Skills Required:

- Minimum of 3 Years of experience in technical support.

- International calling background (technical support) is a must. Excellent communication skills with strong technical aptitude.

- Basic knowledge in using MySQL (must have), Salesforce, CURL along with REST API, and HTML.

- B.E./B.Tech or Bachelor degree in computers stream

- Experience with online subscription/Internet/SaaS products is a must.

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Shubhra Sharma
+91 (0)141 4913400