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Job Description

 

For a cluster of 4* hotels in Mestre, we are looking for a

FRONT OFFICE MANAGER

Main Duties:

  • Reporting to the Hotel Manager
  • Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals
  • Manages the operations of the front office and related areas
  • Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
  • Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
  • Ensures front desk handles billing and cash in accordance with hotel’s standards
  • Plans and coordinates hotel housing activities by working closely with Booking, F&B, Housekeeping and other departments
  • Ensures front office is in compliance with all hotel policy and procedure
  • Recruits and selects qualified candidates
  • Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides genuine hospitality and teamwork on an ongoing basis

 

Job Requirements:

  • Minimum 2 years of experience in 4* hotels as Assistant Front Office Manager or minimum 1 year of experience as Front Office Manager
  • Strong leadership, communication skills, initiative and teamwork
  • High ability to solve complaints
  • Customer oriented
  • Excellent knowledge of English, both oral and written
  • Proficiency with Microsoft Office

 

Location: Mestre

 
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Contact

Paola Barbieri
+39 02 80 60 601
Italy