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Job Description

                                               TURISM MANAGER
Purpose of position
Create and implement the local Tourism Marketing Plan, within the company tourism strategy, enhancing reputation as a fashion destination within tourism market, increasing tourist spend 
Key areas include marketing, visitor management and the development of tourism products, services and facilities but also strategic planning, and development of relationship with key tourism partners and influencers especially within the catchment.
Key Accountabilities
-Develop and implement the annual tourism plan working in collaboration with other functions and HQ, ensuring alignment with Corporate Tourism Strategy.
-Analyse tourism flows and build recommendations to improve results and meet centre objectives; 
-develop a clear understanding of sales and footfall reports for McArthurGlen customers/tourists and ensure that regular and ad-hoc reports are provided.
-Be aware of trends in the tourism industry, expecially related to Veneto, Tuscany and Emilia-Romagna, and - identify growth opportunities and initiatives.
- Work in synergy with the Southern Europe Tourism Team by optimizing the  partnership with Tour Operators active in the catchment.
- Increase the brand awareness in strategic locations by evaluating the best advertising opportunities addressing tourists in the key touch points of the catchment (ports, airports, railway stations, digital campaigns, etc).
-Build strong relationships and activate local partnerships with key tourism players: tour operators, ground handlers, cruise operators and destination management companies, museums, archaeological/monumental sites, concierge associations, tourism associations, universities, hotel groups, etc.
-Increase the tourism contacts database and develop strong local partnerships in order to strengthen the tourism network of the outlet, and maximize promotional opportunities within partners.
-Create tourism packages in different languages leveraging on on-site offers and events (shopping guides, information on tax-free service, food vouchers, etc.)
-Develop and maintain the tourism marketing materials including leaflets, shopping guides, maps etc.
-Support the Regional Tourism Team to prepare and follow-up on trade shows, tourism fairs and workshops. Manage and attend the local ones.
-Ensure the best shuttle service connections to the Centre and manage ad hoc transportation services from the hotels.
-In collaboration with the PR Manager, evaluate and develop sponsorship of special events which usually attracts big flows of tourists in the area.
-Assist with the content management of the digital tourism assets and propose improvements of the digital tools addressing tourists
Key Accountabilities Extension
Day to day management of the  budget ensuring all cost centres are compliant with budget allocations and corporate financial policy. Accurately and promptly process purchase orders and invoices
Manage the General administrative tasks such as presentations, reporting, etc
Undertake duty management of the centre on a rota basis.
Responsible for fully complying with the company’s policies and procedures.
Act in the company’s best interests and in the best interests of those entities which we represent
Knowledge and Skills
Educated to degree level or equivalent
Proven performance in a tourism role
Ability to communicate at all levels
B2B understanding
Experience of building a brand on an international level would be an advantage
IT skills: Intermediate level Microsoft Word, Excel, PowerPoint, Outlook
Linguistic skills: fluent English essential
Strong relationship skills
Commercial acumen
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Michela Cremonesi
+39 02 80 60 601