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Implementation Specialist

Job Description

Key Responsibilities for this role

Supporting Corporate and Commercial RM’s in marketing, selling, take-on and service of Merchant Services Standalone and Integrated solutions.

Extensive knowledge of current services including: Standalone and Integrated Speedpoint solutions and any new services.

Assist RM’s, Sales Managers in the Pre-sales process of understanding and analysing client requirements

Provide assistance to 3rd parties / clients in respect of connectivity and installations.

Ensure Standalone and Integrated roll-outs is successful and clients are set up trained using our device.

Be available to RM’s and Sales staff to attend certain client visits

Building and maintaining a relationships with 3rd Party Service Providers and switches ie NOMAD, Figment, Concorde, Gijima, UCS etc

Planning, mapping and management of the end to end expected implementation process

Manage client implementations in terms of agreed solutions

Adherence to implementation time lines and deadlines

Assist Relationship Managers and Sales team in the proposal process.

Provide 3rd tier support as and when required

Draw on technical and business experience to assist the bank and clients to resolve and explore solutions including non standard requirements/implementation

Assist clients with Line of business integration into the integrated products and solutions.

Ability to identify alternate methods of connectivity, development or integration methods to achieve a successful implementation.

Ability to travel to sites and liaise onsite with all parties – client, switches, 3rd Party suppliers

Skills, Knowledge and Experience preferred for this role

Mature attitude and driven to excellence

Have at least 3 years working experience in Merchant Services environment.

Have detailed knowledge of all Merchant Services products and services.

General IT infrastructure knowledge

General understanding of networks and peripheral equipment

Good understanding of client Line of Business systems, particularly NOMAD, Innervation, TJ, Figment, Concorde

Knowledge of communications products e.g. Connectnet, Xlink, Fastnet.

Ability to work under pressure at all levels

Have at least 1 year’s experience in a customer-facing role.

Good presentation, communications and interpersonal skills.

Excellent computer skills including but not limited to Microsoft Office applications

An understanding of the Banking systems (REMEDY, HOGAN, TCS and MERCHANT INSIGHTS) will be advantageous.

Banking and/or financial industry exposure

Networked throughout Merchant Services

Strong presentation skills

Excellent administration and organisational skills

Basic project management skills

Driving licence and own transport for site visits in and around Gauteng

Able to travel within SA

The candidate must possess the following attributes for this role

Good analytical thinking & decision thinking

Maturity to take responsibility and accountability for actions

Business & Commercial Awareness

Forward Thinking

Passion for client service, client focused –Live the “My customer 1st” Moto!

People Networking

Achievement driven & delivery focused

Planning and organizing

Excellent communicator -  written and verbal

Self motivated and proactive

Requires minimum supervision, can work independently

Team player

Driver Licence & own transport

Possibility to travel nationally and into AFRICA)