London-based business consultancy with clients varying in size from small charities to Fortune 1000 companies. Our work involves supporting the implementation of process change, often with a systems component. Founded five years ago, over the last years we've had significant annual growth which we intend to continue. There’s a start-up energy about our consultancy, with fascinating opportunities for people to develop organisation-wide skills and capabilities. Our consultants are self-motivated, independent and results-driven.
Management consultants represent and champion business change and act as the key interface for the business community. Your role will involve analysing and documenting the business needs of our clients and stakeholders to help identify business problems and propose solutions. By liaising with project managers and business users, you will understand and be able to document business requirements and manage issues through to conclusion.
We’re a close and supportive network of consultants – and these relationships are critical to our success. We meet regularly as a company to develop our internal capabilities – and always make sure we have time to relax at our monthly social. For more information about our culture, please visit our Facebook page.
Key responsibilities may include:
Interacting and communicating professionally with internal and external customers.
Ensuring customer satisfaction with IT solutions by managing the fine detail of project schedules and deliverables.
Demonstrating good judgement when selecting methods and techniques for obtaining solutions to business challenges.
Documenting business requirements by conducting and leading client requirements-gathering sessions and translating findings into functional specifications and detailed test plans.
Optimising business processes by working with client groups at all levels to implement solutions that meet their requirements. Documenting all workflows and the results of business analysis to obtain sign-off on specifications from the client.
Validating the solution to ensure it supports the defined processes and delivers business benefits.
Coordinating testing and validation efforts to ensure that process and/or system changes will integrate effectively into the overall business process.
Your Skills and Experience
Preferably a background in consulting and experience of at least two end-to-end software implementation project lifecycles.
Proven ability to work creatively and analytically in a problem-solving environment.
Excellent communication (written and oral) and interpersonal skills.
Maintaining confidentiality of sensitive information.
Adapting and being open to new environments and changing priorities.
Successfully managing conflict and guiding agreement on contentious issues.
Controlling scope and negotiating where necessary.
Strong team player, supporting less experienced members of the team.
Exercising independent judgement and recognising critical financial impacts upon the business.
Meeting deadlines in a fast-paced, service-driven environment.
1-5 years’ experience with a FTSE 250 company, consultancy or software firm in an analysis, test or software development role.
1+ years’ experience of client-facing work, ideally with experience of being involved in the UAT of a major business/technology change programme.
Strong record of academic achievement: minimum 2:1 plus excellent A-level results.
Extensive knowledge of CRM software: Siebel, Salesforce and SAP.
Experience of working in a complex integrated systems environment.
Experience of working in an agile environment an advantage.
Experience of delivering business analysis work in close cooperation with the technical team.