Genesys Implementation Engineer

Job Description

Genesys Implementation Engineer - Urgent Contract role
 
Experience: 5-10 years
 
This is a really great opportunity to join a dynamic and growing business and be a significant part of their ongoing success, which will in turn provide you with a rewarding and challenging experience.
 
Our client enables Enterprise Business to Transformation Customer Experience Management across 6 continents.
 
They are a Customer Experience specialist providing complex Omni Channel Contact Centre Solutions for multi-site, multi-national & multi-continent solutions.
 
 
What the job requires:
 
Expert Hands-on experience with Genesys installation, configuration and development
To be able to work closely with the Project Manager to ensure on-time and quality delivery
Design CTI based solutions to meet requirements
Taking care of implementation activities
Facilitate Design sessions with customers
Define business and technical requirements
Assist Business team with customer meeting and technical presentations
 
Skills Required
 
1. Genesys Framework, Genesys Voice Platform(GVP) including SIP Server, URS, Config Server, DB Server, Routing Stat Servers, Reporting Stat Servers, Interaction Center
2. Application Operation, Maintenance and Development
3. Genesys Voice Portal (GVP) and Framework
4. Genesys Inbound Voice Application 8.1, GVP,WFM, Infomart, Interaction Workspace
5. Change, Incident/Service Request/ Release Management on Genesys, Upgrades of Genesys components 
Key Skills:    Genesys Framework, Genesys Voice Platform (GVP) including SIP Server.
 
Contact us immediately for this Urgent requirement.
 
 
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Contact

Linda Foster
+44 (0)1344 388 033
 
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