This job is no longer available.

You can view related vacancies or set-up an email alert notification when similar jobs are added to the website using the buttons below.

Customer Service Leader

Job Description

They are specifically looking for Customer Service Leaders to join the front of house management team across multiple terminals at Heathrow. This role is responsible for inspiring a team of people to deliver sales and profit targets; through coaching, leading and role modelling exceptional customer service and operational standards within our airport shops.


Key Accountabilities

  • Acting as role model to inspire your team to deliver individualized world class service at all times
  • Enabling the full potential of your team and individual team members by continuous coaching and tailored development
  • Working  as a key management team member to ensure the smooth daily running of all shops to outstanding operational standards
  • Working within a team of customer facing and operational support Leaders
  • Based airside in a small/medium/large terminal or airport with direct accountability for a team size of no more than 20
  • Leading the team on shift within trading hours from 04:00 to 22:00 over 7 days per week
  • Responsible for delivering customer service and sales related activity to achieve daily/weekly sales targets


Essential Skills

  • You are passionate about providing exceptional service – both personally and in a team
  • You are able to understand and communicate the commercial direction of the business in a meaningful way to employees at all levels
  • Self-motivation, enthusiasm and professionalism
  • Previously coached/supervised/managed a number of team members within a service or sales environment
  • Proven ability to motivate and inspire people
  • Excellent interpersonal skills – a good ability of spoken English
  • Worked in a fast paced environment


In return they offer and exciting, progressive and opportunity filled working environment as well as competitive compensation packages.