Solutions Consultant

Job Description

Solutions Consultant

This is an exciting opportunity to join a leading provider of enterprise software solutions who aid clients to deliver better customer service by providing them with advanced analytics of data in the area of Customer Experience solutions, Voice of the Customer, Customer Satisfaction, Enterprise Feedback Management, Customer Insight, Surveys.

The Solutions Consultant will be part of the Enterprise sales team who improve the experience of the customers of the companies’ clients by combining  technical expertise and a consultative value add selling approach.

About the role

The Solutions Consultant will be serving as the subject matter expert (SME) on the Company’s Customer Experience Management (CEM) Platform - in both internal and customer-facing circumstances.

He/she will be able to architect an appropriate technical solution to meet the customer's business requirements based on established best practices and business objectives.

Able to Identify and advance opportunities through the use of effective consultative selling techniques. Communicates and articulates the details of their component roles in a proposed customer solution.

Experience

  • Minimum of 3-5 years’ experience and a demonstrated track record of success within the SaaS software sector.
  • Previous experience in software/technology and ideally in pre or post-sales support.
  • Experience with Customer Experience solutions, Voice of the Customer, Customer Satisfaction, Enterprise Feedback Management, Customer Insight, Survey methodology and best practices, Quantitative analysis, Net Promoter Systems
  • Experience contributing to proposals and RFP’s
  • Excellent business and technical presentation skills, communication (oral & written), and relationship building skills, across all levels of management. Also able to demonstrate products to clients.
  • Bachelor’s Degree in Business Information Systems, Computer Science, Communications or related field or equivalent work experience required.

Contact us today to discuss this interesting opportunity.

 
Get Jobs Like This By Email

Contact

Jim Foster
+44 (0)1344 388 033
 
×