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Job Description

Our client is a leading Multinational IT Healthcare organisation with a branch office in Milan, which sells and delivers complex IT Healthcare projects to clients around Italy.

Due to the growth of the Italian business we are currently seeking a Technical Support Specialist to join the team.

Key Responsibilities

  • Provide immediate response to customer inquiries in accordance with service standards.
  • Provide technical support for application development
  • Provide advice and best practices to Partners for technical areas such as installation, configuration, development as well as operations
  • Provide technical support for troubleshooting and performance analysis.
  • Production of training materials and technical documentation
  • Participate in on-site technical training if required
  • Participate in on-site Support related meeting with customers/partners if required
  • Participate in on-site  implementations if required

Experience and Qualifications

  • Knowledge of web oriented languages, including HTML, and Java script.
  • Experience with SQL, data analysis and database methodologies
  • Knowledge of programming languages – ideally Java or C++
  • Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect
  • Experience with data analysis and database methodologies
  • Be able to design and write technical documents.
  • Ability to work in a team

Education and Training

  • BS or MS in Computer Science or equivalent; (Physics, Mathematics, Sciences)


Permanent, full-time position based in Milan. Candidates will be required to provide out-of-hours assistance (on a rota basis).



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Julie Dowling
+39 02 80 60 601