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Job Description

Antal International is a multinational headhunting company with more than 146 offices in 36 countries.

Operations division is a team specialised in talented engineering profiles in production, SCM, Research and Development, construction, quality, design and technical sales and marketing.

THE COMPANY
Our Client is a World Leader Company in HVAC sector, based in Milan.

THE ROLE
We are looking for a: SERVICE TECHNICAL SUPPORT

Provide technical Support for the whole aircon portfolio to B2B and B2C market.
Integration and Back UP with Technical Support people:

  • Service Network
  • Sales Agencies
  • Sales Division Colleagues
  • Dealers
  • Installers
  • Customers
  • Field Trainers

Key Responsibilities:

  • Technical Support to Service network by phone, e-mail and on field (dedicated area)
  • Technical Support to Call Center agents
  • Technical Support to Dealers, Installers, Customers, Field Trainers, Sales Division, Colleagues, by phone, e-mail and on field
  • Technical Support to Spare – parts team
  • Increase technical skill of Engineers --> Training
  • Issuing of technical information to service technicians (i.e. service bulletin, technical note, service tip)

Requirements:

  • High School or University (technical background)
  • 3 – 6 years of experience in service roles (aircon / industrial sector)
  • Good knowledge of technical English and window office pack
  • Speed in problem solving
  • Good technical skill
  • Attitude to work by objective and in team

Sede di lavoro: Milano

Per candidarsi al ruolo, invitate il vostro CV a aroveda@antal.com indicando nell’oggetto riferimento: “Service Technical Support”

 
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Contact

Andrea Roveda
+39 02 80 60 601
Italy