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Job Description


For a 4* hotel in Milan, we are looking for a


Main Duties:

  • Reporting to the Hotel Manager
  • Manages the operations of the front office and related areas 
  • Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
  • Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
  • Ensures front desk handles billing and cash in accordance with hotel’s standards
  • Plans and coordinates hotel housing activities by working closely with Booking, F&B, Housekeeping and other departments
  • Ensures front office is in compliance with all hotel policy and procedure
  • Recruits and selects qualified candidates
  • Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides genuine hospitality and teamwork on an ongoing basis


Job Requirements:

  • Experience in 4*/5* hotels in the Front Office department as manager/assistant manager/team leader
  • Strong leadership, communication skills, initiative and teamwork
  • High ability to solve complaints
  • Customer oriented 
  • Excellent knowledge of English, both oral and written
  • Proficiency with Microsoft Office


Location: Milan

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Paola Barbieri
+39 02 80 60 601