This job is no longer available.

You can view related vacancies or set-up an email alert notification when similar jobs are added to the website using the buttons below.

CRM IT Business Analyst

Job Description

Per noto brand nel mondo dei trasporti stiamo cercabndo un:





The Junior CRM IT Business Analyst provides support to CRM Marketing Projects delivering.




  • Analyzes and elicits of requirements for Multichannel CRM
  • Gives Support in planning, managing and delivering multi-channel, digital CRM marketing projects
  • Gives support in defining solution architecture aligned to business requirements


JOB REQUIREMENTS (skills, competencies, experience)


  • Italian mothertongue and fluent English
  • At least 3 years’ hands-on experience in similar roles or equivalent experiences in Management Consulting Companies
  • Strong knowledge of CRM and analytical products (at least 2 amid Salesforce, Sugar CRM, Oracle Marketing Cloud, Eloqua or Saleforce Cloud Marketing, Eloqua, Sitecore, Oracle Service, Microsoft CRM, Pagasystems, SAS Customer intelligence, Liveperson, Genesys Premier)

•     Excellent understanding of CRM principles in a B2B and B2C environment

•     Proven experiences of Requirement management

  • Good knowledge of main metrics of attended and un-attended channels (i.e. CRM and digital sales channels)
  • Good understanding of UX principles
  • Skills in client relationship management