Director Customer Insights

Job Description

Overall responsibilities

  • Function as consumer advocate to represent customer’s voice in business decisions.

  • Organize primary research through standard methods or emerging digital methods.

  • Evangelize SEG across projects and departments.

  • Develop MA plans to collaborate with Customer Insights and bring insight for consumer behavior.

  • Prepare Consumer Insights documents focusing on learning at strategic level.

An ideal candidate will have


  • 7+ years of experience working in customer insights/research domain

  • Experience leading customer insights function at a software company 

  • Excellent communication skills via phone, email, and video conference

  • Hyper-organized and process-oriented. A strong multitasker who can wear multiple hats and juggle multiple projects at the same time

  • Strong attention to detail

  • Growth stage consumer facing startup experience a plus

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Trilochan Singh
+91 98200 83514