1.Set up the pre and post-sales customer support infrastructure. Will include call logging, escalation, deployment of in-house & outsourced engineers in the field, call closure, monitoring of customer SLAs.
2. Set up post-sales tech support infrastructure. Will include in-depth trouble-shooting on company's hardware & software platforms, Root Cause Analysis reporting, reference library & training tools, remote installations etc.
3.Create infrastructure for providing pre-sales support for site surveys, audits & assist in project proposals.
4. Build service sales team for selling value-added services to existing client base.
5. Responsible for customer and vendor interactions.
6. Responsible for Site Visit and Site Coordination
7. To be involved and carry out planning, execution and updates for all daily on-site work
8. Work with project engineers to submit proposal and implement technology solution to improve HVAC efficiency.