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Job Description

AWS Cloud L1/L2 Support Engineer

• Learn and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Interact with leading technologists around the world
• Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Drive customer interactions. Phone, Chat, Emails, Screen shares and conference calls
• Drive projects that improve support-related processes and our customers' technical support experience
• Write tutorials, how-to videos, and other technical articles for the customer community
• Work on critical, highly complex customer problems that may span multiple AWS services


• Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
• Experience in supporting AWS Core services (EC2, S3, ELB, EKS, etc).
• Excellent knowledge of AWS architecture and administration and support
• Well versed in maintaining the infrastructure of large complex systems/clusters
• Strong Linux/Unix system administrator skills
• Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, and/or PHP
• Experienced with Linux system monitoring and analysis
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, etc.)
• Strong analysis and troubleshooting skills and experience
• Excellent oral and written communication skills
• Customer service experience / strong customer focus
• Good understanding of distributed computing environments
• Strong multi-tasking skills
• Self-starter who is excited about learning new technology
• Databases (MySQL, Oracle, NoSQL)
• Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend.

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Poorvi Joshi