Job Description

Role Overview 

We are looking for an experienced Systems Support Engineer to assist in managing IT infrastructure belonging to running many open-source projects. This position will be focused on helping automate IT asset management and assisting project members by handling incoming support requests. Significant aspects of this role are developer-facing and will include interfacing with the project community, with a focus on process management, automation, and helping the team and the projects streamline request management. The person filling this position may be expected to participate in on-call rotation. 


 ●  Assist members of the systems operations group supporting and managing AWS and Alibaba cloud deployments

●  Work with Terraform and Ansible to automate system management

●  Maintain open-source collaboration software deployments (Git, CGit, Gerrit)

●  Efficiently and proactively resolve incoming support requests from project members

●  Support community members in the project support queue 


Qualifications and Experience 

●  Bachelor’s degree in Computer Science related field or equivalent work experience

●  5+ years of relevant technical experience, preferably in highly secure, high availability environments

●  Exceptional collaboration in a distributed team environment

●  Ansible or Puppet administration of large multi-tenant production environments

●  Terraform experience managing AWS and Alibaba cloud properties

●  Good familiarity with Git and open-source development practices

●  Scripting experience (Bash, Python)

●  Excellent English communication skills, written and spoken

●  Experience working in a visible support role

●  Experience in working with widely distributed teams 

●  Experience working with open source projects 

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Poorvi Joshi