General Manager - IS

Job Description

Responsibilities

DIGITAL TRANSFORMATION

·         Facilitate and response for India digital transformation strategy and plan preparation.

·         Drive digital education/training and culture change in India business.

·         Identify digital opportunities to use digital technology effectively and efficiently in support of the business goals.

·         Lead and coordinate India business team digital activities, response for overall digital initiatives execution.

·         Response and own digital transformation budget.

PLANNING

·         Develop and maintain India IS strategic plans to ensure the IS department is in alignment with the India business and the Global IS strategy

·         Prepare annual information services operating plan and budget. 

·         Be knowledgeable of business processes and how information technology and information system can enable and improve those business processes. 

BUSINESS APPLICATION SUPPORT

·         Coordination with Global/Regional II team to provide effective support to ERP/CRM and other application systems

·         Understand the needs of organization to define and document new digital opportunities and information system requirements.

·         Liaison between users, Richs SME’s, Regional IT support team and external consultants, coordinate testing, training for application project and change request.

·         Provide first level support on application systems

·         Coordinate and support E-Commerce platform development

PROJECT MANAGEMENT

·         Manage IT project implementations

·         Manage the work of both internal information services associates and external service providers.

·         Coordinate all projects with Global/Regional RPC IS to ensure integration, conformance to information technology architecture standards, resource availability, and priority.

IS OPERATIONS MANAGEMENT

·         Ensure that data, hardware, and software are always adequately secured.

·         Support day-to-day operations and resolve issues for hardware, software and telecommunications. 

·         Coordinate computer systems upgrades with all concerned customers and vendors.

·         Ensure adequate technical support from vendors or information services. 

·         Monitor and control information technology projects within AOP and/or project funding levels.

TRAINING AND DEVELOPMENT

·         Inform non-IS associates of new features and functions of the applications by working closely with information services and software vendors. 

·         Facilitate training when necessary to ensure adequate skills are in place with the local associates.

 

 
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Contact

Babita. hemani
Tel: +91 (0)141 4913400
India