Head of User Support Department

Job Description



  • Organisation of the department's work aimed at efficient service;
  • Development and implementation of operational processes;
  • Performance of operational KPIs;
  • Launch of new support channels;
  • Supporting and amending internal rules and regulations for customer treatment to improve customer satisfaction and internal efficiency;
  • Participation in selection according to the criteria, plan and requirements;
  • Maintaining an atmosphere in the team (team satisfaction level);



  • Higher professional education;
  • Experience in managing a team of over 300 people;
  • Presence of successful cases on building communication system and participation in transformation processes;
  • Analytical skills;
  • Systemic thinking and structural approach;
  • Ability and skill to work with numbers.
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Anastasia Soldatkina
+7 495 935-86-06