IT-specialist of technical support of users/System administrator (Svetogorsk)

Job Description

What awaits you?

1 year:

  • Practical work in the user support group, ServiceDesk; Studying the basic principles and processes of working with user requests;
  • Practical work as a member of Telecom group; Review of network infrastructure, line of used equipment and basic principles of work;
  • Practical work as a member of the application support group. Overview of the list of available applications in the group support, methods of solving regular problems;
  • Active involvement in regional technical support group activities; Study of the fleet of serviced devices, procedures and instructions. Tikhvin, Svetogorsk;
  • Execute Regional Support Team requests, support computers, smartphones, radio devices, printers, network devices and other IT equipment on a daily basis;

2 year:

  • Management and recovery of computers, smartphones, radio devices, printers, network devices and other IT equipment on a daily basis;
  • Link to Layer 2 and 3 IT support groups;
  • Operations to support the continuity of technological processes using supported IT equipment;
  • Commands related to the support of remote sites.
  • Coordination of works and deliveries with third parties, drawing up and coordination of specifications for purchasing materials, equipment and services, creation and control of requests for materials, equipment and services.
  • Maintaining documentation, including inventory, tracking applications and project work.
  • Use of standard corporate IT tools and tools such as MyHelp, Sevice Desk Manager, USMT, ITRS Desktop, CyberArc, etc. in the work.
  • Ensuring that the established key performance indicators of компании\отдела are met on a personal level.
  • Developing plans and procedures within the area of responsibility
  • Performing work within the framework of глобальных\локальных projects affecting the IT infrastructure and IT systems in use

Requirements:

  • Higher technical education in ИТ\АСУ.
  • Developed technical knowledge;
  • Leadership qualities
  • Developed communication skills;
  • Customer centricity;
  • Aim for results;
  • Catching on the fly, listening;
  • English at Pre-Intermediate level and above;
  • 100% mobility, willingness to move to a permanent residence and Svetogorsk
  • Preferably with an internship/practiceship experience in the specialty
 
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Contact

Anastasia Soldatkina
+7 495 935-86-06