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IT User Support Specialist/System Administrator

Job Description

 

Duties
1 year:

  • Practical work in the user support group, ServiceDesk; Study of the basic principles and processes of working with user requests;
  • Practical work as a member of the Telecom group; Review of the network infrastructure, the range of equipment used and the basic principles of operation;
  • Practical work as a member of the application support group. Review of the list of available applications in the group support, methods of solving regular problems;
  • Active involvement in regional technical support group activities; Review of the fleet of serviced devices, procedures and instructions. Location for studying applications and devices in support - Tikhvin, Svetogorsk;
  • Implementation of requests from the Regional Support Team, support for the performance of computers, smartphones, radio devices, printers, network devices and other IT equipment on a daily basis;

2 years:

  • Management and recovery of computers, smartphones, radio devices, printers, network devices and other IT equipment on a daily basis;
  • Link to IT support teams Level 2 and 3;
  • Operations to support process continuity using supported IT equipment;
  • Support missions related to remote sites.
  • Work and supply coordination with third parties, drawing up and coordinating specifications for the purchase of materials, equipment and services, creating and monitoring requests for materials, equipment and services.
  • Maintaining documentation, including inventory, tracking applications and project work.
  • Use of standard corporate IT tools and facilities such as MyHelp, Sevice Desk Manager, USMT, ITRS Desktop, CyberArc, etc. in the work.
  • Ensuring that the established key performance indicators of компании\отдела are met on a personal level
  • Development of plans and procedures within the area of responsibility
  • Execution of works within the framework of глобальных\локальных projects affecting the IT infrastructure and IT systems in use

 
Requirements 

  • Higher technical education in the field ИТ\АСУ.
  • Developed technical knowledge;
  • Leadership qualities
  • Developed communication skills;
  • Customer focus;
  • Focus on results;
  • Catching on the fly, listening skills;
  • English at Pre-Intermediate level and above;
  • 100% mobility, willingness to move to permanent residence and Svetogorsk
  • Preferably with an internship/practiceship experience in the profession
 
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Contact

Anastasia Soldatkina
+7 495 935-86-06