Sales coordinator (customer cervice)

Job Description

 

Duties

  • Receiving and processing orders for shipment of goods to customers;
  • Preparation and processing of commercial offers;
  • Preparation and execution of specifications;
  • Coordination of shipments and deliveries with customers and logistics department;
  • Issuance of invoices, preparation of invoices, delivery notes.
  • Tracking the fulfillment of obligations under the contract;
  • Providing necessary information to customers (certificates, product descriptions, etc.);
  • Claims handling;
  • Coordination of technical service provision between the client and the technical department;
  • Maintaining a documentary and electronic client database (Axapta);
  • Interaction with other company offices around the world on international projects;
  • Placement of export orders and coordination of export deliveries;
  • Preparation of documents for export deliveries;
  • Reporting.

 

Requirements 

  • Relevant experience in similar positions, customer service or support for at least two years;
  • Proficiency in English at least at the upper-intermediate level is mandatory;
  • Possession of SAP, Oracle/Axapta or other ERP systems, as well as the Microsoft Office package;
  • High communication skills, literacy, stress tolerance, attentiveness, accuracy.
 
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Contact

Anastasia Soldatkina
+7 495 935-86-06