Head of Technical Support and Infrastructure Department

Job Description


  • Manage the IT infrastructure and support teams.
  • Plan for team development, motivation and support
  • Control the provision of appropriate support and resources by the IT infrastructure team to other IT groups
  • Develop and maintain business relationships with other IT managers
  • Manage and support IT infrastructure (servers, databases, LAN/WAN, telephony)
  • Control internal IT audit, plan updates in accordance with the budget
  • Manage IT assets (asset accounting, life cycle management)
  • Manage software licenses
  • Monitor and manage supplier relationships
  • Plan and execute IT budget
  • Manage IT infrastructure projects
  • Take an active part in developing and maintaining SLAs, internal policies and procedures
  • Plan and implement ServiceDesk as a single point of contact for all end-user support issues
  • Participate in the procurement process


  • Managerial experience in IT infrastructure management
  • Strong organizational, communication, analytical and technical skills, ability to develop and maintain procedures, ability to effectively solve problems
  • Experience in operating and/or deploying key Microsoft products (Windows Server, Active Directory, Exchange, Lync, SharePoint, SQL, PKI, System Center); WAN and LAN networks (switches, routers, firewalls from Cisco, Nortel / Avaya, Checkpoint, etc.); virtualization (VMWare or MS Hyper-V); VoIP technologies; storage equipment.
  • Information security expertise
  • Good knowledge of best practices in ITSM
  • English at a level of confident written and oral proficiency will be an advantage
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Anastasia Soldatkina
+7 495 935-86-06