Technical support Specialist 一家有名的外资车企

Job Description

一家有名的外资车企

 Base: Shanghai

Salary: 10,000/m-15,000/m

职位描述:
工作职责
岗位特征:
技术主管负责为车间的技术团队提供现场的技术支持,监督技术团队按照保时捷的服务流程执行维修及保养工作,确保保时捷中心提供给客户的服务并达到最高的质量要求。
 
职责说明(职责的先后顺序按照其重要程度进行排列):
1. 为车间提供技术支持
2. 协助售后服务团队处理客户投诉,纠正技术人员的不规范操作
3. 提升车间团队成员的能力

Position Characteristics:
The Technical Supervisor is responsible for providing on-site technical support for technical team of the workshop, supervising the execution of maintenance and repair by the technical team in compliance with Porsche's related process, and ensuring the services provided to customers at the Porsche Centre meets the highest requirements.
 
Duty Description( Duties are arranged by importance):
1. Provide technical support to workshop
2. Assist After Sales team to deal with customer complaints and correct the wrong working procedure
3. Develop the competence of the workshop staffs

任职资格
教育背景:
?须具备高中学历,具有大专学历或同等经验者优先;
?接受过相关技术培训或具有技术背景者优先
 
行业背景:至少 2-3 年技术主管的工作经验
 
其他任职要求:
?候选人需掌握Office软件的操作方法,保时捷系统的操作方法除外;
?热爱本职工作,在工作中保持极高的敬业度及可靠性;
?形象气质佳;
?热爱保时捷产品及服务;
?优秀的客户服务意识,能够迅速建立稳固的客户关系

Education:
?High school degree required, college degree or equivalent experience preferred;
?Candidates participated in related technology training or ?with technical background preferred
 
Industry background:At least 2 to 3 years' working experience as technical manager in the industry
 
Other qualifications:
 

 
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Aalyian Chen
+86 (0)21 6103 9988
China
 
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