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Tax Manager (Client Service Consultant)

Job Description

Position: Tax Manager (Client Service Consultant)
Report to: VP Strategy & Marketing Development China
Location: Shanghai
Primary Responsibility:


  • Building the business;
  • Supporting the sales team in identification and pursuit of new opportunities;
  • Demonstrating tax software solutions to prospective clients in meetings and via web conference;
  • Understanding clients’ needs and relating those needs to features in the software;
  • Building and maintaining a detailed understanding of the suite of tax software solutions ;
  • Manage and maintain partner relationship Implementation;
  • Working with sales, service and software development teams in planning, implementing and supporting the rollout of software to clients in China;
  • Ensuring clients’ smooth transition onto software solutions;
  • Providing product training;
  • Developing close relationships with clients;


Secondary Responsibility:
  • Supporting sales and client support teams and clients;
  • Assisting client services and sales teams: Research, training, marketing, sales events, identification of sales opportunities, documentation;
  • Assisting software development teams: Software design, testing, coordination with key clients on functional requirements;
  • Assisting support team teams: Assisting in handling complex client support requests, helping build support team knowledge;