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KA Planning & Operation support Mgr

Job Description

Position Purpose / Context:

.Lead the development for customer management support capability for KA to assist KA team and our customers to accelerates Sustainable and profitable revenue growth

.Key Duties / ResponsibilitiesTo build and up keep detailed 3 months rolling calendar includes consumer, channel and pricing based on information 
.Monitor and report on execution compliance tracking to ensure Pay for Performance. 
.Act as Picture of Success Champion and RED Analyst for local KA team. 
.Support customer JBP especially for top R/LKC KA. 
.Develop local customer segmentation / prioritization and provide DMI allocation guideline to ensure sound DMI management. 
.Assist OU KA No.1 to manage local DMI, eg. DME for contract , DME for local investment etc., and timely report DMI spending and commitment progress 
.To utilizing both our shipment data (+ TPM) as well as customer scan data for post promotion evaluation. 
.Ensure DMI expense reports are up to date

Personal Competency Requirements
.Core Competencies: 
.Drives Innovative Business Improvements 
.Balances Immediate and Long-term Priorities 
.Delivers Results 
.Imports and Exports Good Ideas 
.Develops and Inspires Others 
.Lives the Value 
.Technical Competencies: 
.Category analytics and planning
.Trade/ retailer knowledge 
.Competitors knowledge 
.Shopper insight
.Promotion effectiveness
.Selling/Order Mgmt 
.Cross-functional account mgmt
.Shoppers & Customer Marketing
.Collaborative Account Management
.Pricing & Performance Spend Analytics
.Activation, Tracking & Feedback
.Selling and order manageme

Related  Position Requirements/Qualifications (Experience, knowledge skill and education – these should be the minimum requirements not the ideal)

.University graduate 
.Effective written and oral communication (English and Mandarin mandatory). 
.National English Level 4 and above are preferable 4
.Minimum 4 years of customer service, retailer operations or consulting experience to accounts 4
.High level of computer proficiency preferred 
.Strong interpersonal skills 
.Creative and analytica

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Catherine Shi
0086 (0)21 6103 9988