Position Purpose / Context:
.Lead the development for customer management support capability for KA to assist KA team and our customers to accelerates Sustainable and profitable revenue growth
.Key Duties / ResponsibilitiesTo build and up keep detailed 3 months rolling calendar includes consumer, channel and pricing based on information
.Monitor and report on execution compliance tracking to ensure Pay for Performance.
.Act as Picture of Success Champion and RED Analyst for local KA team.
.Support customer JBP especially for top R/LKC KA.
.Develop local customer segmentation / prioritization and provide DMI allocation guideline to ensure sound DMI management.
.Assist OU KA No.1 to manage local DMI, eg. DME for contract , DME for local investment etc., and timely report DMI spending and commitment progress
.To utilizing both our shipment data (+ TPM) as well as customer scan data for post promotion evaluation.
.Ensure DMI expense reports are up to date
Personal Competency Requirements
.Drives Innovative Business Improvements
.Balances Immediate and Long-term Priorities
.Imports and Exports Good Ideas
.Develops and Inspires Others
.Lives the Value
.Category analytics and planning
.Trade/ retailer knowledge
.Cross-functional account mgmt
.Shoppers & Customer Marketing
.Collaborative Account Management
.Pricing & Performance Spend Analytics
.Activation, Tracking & Feedback
.Selling and order manageme
Related Position Requirements/Qualifications (Experience, knowledge skill and education – these should be the minimum requirements not the ideal)
.Effective written and oral communication (English and Mandarin mandatory).
.National English Level 4 and above are preferable 4
.Minimum 4 years of customer service, retailer operations or consulting experience to accounts 4
.High level of computer proficiency preferred
.Strong interpersonal skills
.Creative and analytica