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Job Description


     Elicit and establish business needs.

·         Where required, conduct process mapping in line with the M&F Lean/Six Sigma methodology.

·         Administer and record project scoping sessions

·         Articulate internal business requirements.

·         Prepare of the Project Impact Assessment,

·         Prepare and maintain the following project documents:

o    High Level Design,

o    Business Requirements Definition,

o    Functional Requirements

o    RACI Matrix,

o    Rollout plans,

o    Training plans.

·         Oversee the translation of Business Requirements into Systems requirements.

·         Review and approve systems specifications as required.

·         Review third party vendor solutions to fit-for-purpose.

·         Conduct user acceptance testing on basis of requirements.

·         Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.

·         Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.

·         Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals

·         Measure and monitor service delivery compliance of team.

·         Align own behaviour with the organisation culture and values.

·         Share and transfer product, process and systems knowledge to colleagues.

·         Collaborate and work with the iWyze IT team to ensure required service levels are delivered.

·         Actively participate in the iWyze IT team to ensure functional balanced scorecard objectives are achieved.

·         Ensure achievement of own performance objectives.

·         Actively share information with other team members regarding successes, issues, trends and ideas.

·         Actively participate in own professional development and career path.

·         Track and resolve operational and performance variations

·         Develop and encourage strong team work

·         Identify potential inter-departmental problems and escalate them to higher levels

·         Engage regularly in team or group problem-solving

·         Manage areas of critical compliance and actively manage non-conformance

·         Actively manage non-performance

·         Ensure adherence to financial and corporate policies and procedures, and reduce wastage related to area of accountability.

·         Take accountability for the management of business related risks within own area.

·         Take accountability for the management of business related risks within own area.
Job Requirements  
•3 years Bachelor’s Degree

•Formal Business Analysis certification

•Relevant insurance qualification preferred

•3 years’ experience as a business analyst

•3 years’ experience working within the Insurance industry preferred


Additional Details  
•The extent to which an individual is able to recognize and analyse a problem and/or a difficult situation and develop an appropriate and results-oriented course of action

•The capacity to communicate ideas, facts and quantitative data in writing using appropriate grammar, syntax, sentence and document structure in the business environment.

•Understanding main business drivers in order to impact on decision making and get things done; maintaining awareness of developments in the organizational structure and politics; demonstrating financial awareness; controlling costs and thinking in terms of profit, loss and added value.

•Contribution to improving the operational efficiencies within the team, incl. re-evaluation of processes and provision of recommendations to enhance operational efficiency

•Recognizes the importance of relationships as a fundamental business resource and makes attempts to build and maintain solid working relationships with others