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Chief Shared Services

Job Description

Job Title:     Chief Shared Services

Reports To: Chief Executive Officer

Client:         Banking Institution                 

Location:    Tanzania

Salary:       Competitive Package/Salary

Job Purpose:

The job holder is responsible for day to day shared services support activities of the bank ensuring a conducive workspace environment across the bank, strategically and operationally managing the human resources, procurement, facilities and centralised operations functions. The job holder is responsible to ensure good integration of people, processes, workplace, technology and procedures in order to deliver effective and efficient corporate services across the organization. 

Key Responsibilities:

  • Responsible for Shared Services which includes the functions Central Operations, Corporate Support, Human Resources, Procurement and Project Management Office (150 staff)
    • Corporate Support includes the control and management of the office environment related to workspace planning, repair & maintenance, security, health & safety, cleaning, supply chain, logistics and overall BCM
    • Human Resources includes the responsibility for the Bank’s HR strategy and implementation
    • Central Operations includes the support of the front office (sales & customer teams) which consists of centralized payments processing, clearing, cash management
    • Procurement involves the process of selecting vendors, establishing payment terms, strategic vetting, selection and negotiations of contracts and actual purchasing of goods and services
    • Project Management Office includes the leaders for projects in infrastructure, technology and other fields
  • Responsible for the bank’s supply chain management and logistics including transportation, record archiving and control, store management, sourcing & procurement
  • Through process reengineering, ensure the BPM function in the bank is operating optimally to ensure processes are streamlined and deliver the expected effectiveness and efficiency
  • Establish, maintain and enhance communications with the business to develop the necessary support systems, and to ensure the achievement of business objectives
  • Analyse and keep abreast of changes in internal control and regulatory requirements and develop programs to ensure compliance
  • Ensure full compliance with all procedures including from the local Regulator and the bank’s practices
  • Manage Human Resources, Centralized Operations, Corporate Support and Procurement functions, hierarchically and functionally, supporting the individuals in their professional development. Reach the results through the teams developing and executing their departments’ strategy and plan


  • Impeccable integrity
  • People orientation: drive intrinsic motivation to prevent and immediately solve operational issues
  • Process orientation: business process management (BPM)
  • Hands-on approach in addressing (potential) incidents and issues
  • Focus on control and ‘getting things done’
  • Eye for identifying situations and events that may disturb operations
  • Cool headed crisis management, damage control in case of calamities
  • Sound understanding, knowledge, skills and experience of various disciplines, including in some of the following: construction engineering, workspace planning/design, Project Management, HR, procurement and operations and how to develop/improve processes associated
  • Passion for managing support disciplines, maintaining control by being alert to, and proactively handle, (potential) issues that may disturb operations, solving these issues up to calamities when they occur

Key competences:

  • Execution: achieving results through others, leading team, peers etc.
  • Collaboration: creating synergies through working in partnership, teamwork
  • Inspirational Leadership: getting people to follow you
  • Change Potential: driving and responding to change

Qualifications and experience:

  • Master’s degree in Operational management, general management or related field gained from a recognized university
  • Post graduate qualifications in banking is an added advantage
  • 15+ years’ experience, 5 years at senior management level, managing various support disciplines of Facilities Management, Operations, HR, procurement
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Imo Etuk
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