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2 Senior Managers Positions: 1. Deputy Chief Banking Services Officer. 2.Deputy CIO

Job Description

Position 1 :                    Deputy Chief Banking Services Officer

         Position Code:             Deputy CBSO

•          Branch/ HQ:                        HQ

•          Department:  Operations (banking services)

Eligibility Criteria:

  • Education level in line with Central Bank requirements
  • University degree in Economics or Finance
  • At least 10years’ experience in banking or mobile financial services with focus on retail clients and / or micro and small entrepreneurs
  • At least 5 years’ senior management experience
  • Command of all Tanzania banking services and procedures
  • Strong knowledge of English
  • Command of  MS Office software – Word, Excel and PowerPoint

Main responsibilities within the Position of deputy CBSO

  • Support the CBSO in the overall management of the Banking Services department(retail and SMEs in branches and corporate in Head Office) and the Banking Services operations;
  • Support the CBSO in supervising performance and quality of the institution’s accounts, transactions, channels, systems and services;
  • Supervise the managers in charge of the Micro / SME / Retail, Corporate, Middle Office and Marketing departments;
  • Supervise the regional managers for all relevant banking operations in their region.

Ensure compliance with the laws of Tanzania, the requirements of the supervisory authorities, and the norms defined in the Charter of the Bank

  • Comply with the Tanzanian Laws, the decrees of the Central Bank and other legal norms as well as those defined in the Charter and by the Board;
  • Support the activities of the external auditors and of the inspectors of the Central Bank as well as of other State authorities;
  • Implement corrective measures to ensure compliance with observations of internal and external auditors, the Audit Committee as well as inspectors of State authorities (e.g. the Central Bank);
  • Ensure compliance with the Policies, Guidelines and other internal norms of the Bank, and elaborate modifications;
  • Ensure the implementation and further development of effective internal control systems.

Implementation of the Bank’s deposits raising strategy

  • Support the CBSO in ensuring the implementation of the five years Strategic Plan on the banking service side approved by the Board of Directors;
  • Assist in developing and submitting on an annual basis the banking service related business plan and the budget for the up-coming financial year to the Board of Directors for approval in a timely manner (end of November each year);
  • Analyse the banking service related achieved results and compare them with the targets (business plan, budget) on a monthly basis, and if applicable propose corrective measures and/or make recommendations to the Board of Directors;
  • Ensure the implementation of the banking service related policies and procedures approved by the CBSO in the whole bank (micro, SME and retail segment in branches and for the corporate segment in Head Office); propose improvement when necessary;
  • Analyse shortfalls and propose developments for a proper Management Information System (MIS) on the banking service side;
  • Develop, propose and implement performance targets and ensure their fulfilment;
  • Develop, propose and implement supervisory measures for fraud prevention;
  • Support the CBSO in planning and coordinating the implementation of new products and channels;
  • Support the CBSO in piloting the scale-up of alternative and digital channels on the front end side;
  • Supervise the coordination of recruitment and training of staffs for the micro / SME / retail and corporate, middle office and marketing departments;
  • Coach the senior and middle managers of the department;
  • Ensure timely submission of internal and external reports regarding the banking activities and the deposit portfolio;
  • Visit all branches and outlets of the Bank regularly;
  • Ensure efficient cooperation of the Banking Services department with other departments of the bank.
  • Supervision of Middle Office
  • Review the regular reports from Middle Office on reconciliations between front office and accounting inclusive of retail, credit and branchless banking
  • Supervise the Middle Office on continuous improvement of special operations and suspense account management in co-ordination with accounting department and operations
  • Review efficiency in manual processes linked with reconciliation and push for automation
  • Collaborate with Accounts, IT and Operations to ensure efficient workflows and excellent customer experience
  • Supervision of Marketing
  • Define with the Marketing Manager the necessary market intelligence activities
  • Coordinate with all departments the marketing and external communication efforts
  • Other tasks which may, from time to time, be assigned by the Management Team and/or the Board
  • Ability and willingness to take over other tasks assigned by the CBSO and/or the Management team.

 Position 2 :                    Deputy Chief Information Officer

         Position Code:               Deputy CIO

•          Branch/ HQ:                   HQ

•          Department:                  Information Technology

Main Responsibilities:

  • Develop and implement IT strategic plans, policies and procedures
  • Strategic planning of the future system environment as well as investment and cost calculations together with the CIO and CEO
  • Responsible for performance, security and continuous improvement of Server Infrastructure, data centre and network infrastructure of the entire bank including the branches.
  • Manage IT department budgets and expenditures
  • Responsible for targeting places in organisation where IT can add more value
  • Responsible for introduction of new technologies faster and effectively 
  • Lead and develop a team of IT professionals that includes, Help Desk, Information Security, Network Operations, System administration (Servers and Storage) and core applications
  • Responsible for the core banking system and attached components.
  • Implement Business Continuity and Disaster Recovery as per ISO Standard 27031
  • Responsible for IT procurement and licencing
  • Responsible for Change Management
  • User support for all central and workplace systems (MS Windows, MS SQL, banking applications, e-mail), derivation and realization of improvements
  • Implement IT Security as per ISO standard 27001
  • Manage relationship with vendors and respective SLAs


  • Demonstrated leadership and personnel management
  • Strong interpersonal, written and oral communication skills
  • Knowledge of current technologies
  • Committed to the values of integrity, accountability and transparency

Qualifications and experience

  • Bachelor degree in Information technology or related academic field
  • At least ten years of relevant work/management experience in Banking or Mobile Financial Services.
  • IT professional certifications in IT Management, Project Management, Information Systems Security Management (ISO 27001) will be added advantage
  • Evidence of:
    • Openness to learning new technologies and methodologies
    • Effective leadership of employees and providers