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Head Communications & Corporate Affairs

Job Description

Job Title:     Head Communications & Corporate Affairs

Reports To: Chief Executive Officer

Client:         Banking Institution                 

Location:    Tanzania

Salary:       Competitive Package/Salary

Job Purpose:

The job holder is responsible for advising on the overall Bank Communications and Public Affairs policy in order to promote the Bank's public image and develop an overall strategy and action plans for Corporate Communications, Public Affairs and Corporate Social Responsibility.

Key Responsibilities:

  • Be first point of contact for external media relations to ensure positive representation of the bank and its products in all media, including managing media engagement as the bank’s spokesperson and as delegated by the CEO from time to time
  • Manage protocol for professional and consistent exposure during public appearances of the CEO
  • Manage the bank’s reputation including crisis management in case of any (potential) matter arising that may threat the Bank's good and solid image
  • Implement a structured programme to facilitate appropriate levels of interaction with a variety of stakeholders, including the public and government officials, lobbying for business purposes, image and policy influence
  • Represent the Bank, and provide relationship support, towards potential investors, government and other stakeholders
  • Provide political, social and economic intelligence to support business decisions through:
    • Public policy & political risk monitoring and reporting
    • Stakeholder management, including identification, intervention and management of potentially damaging issues that may arise from press reports and other media outlets, bringing these proactively to the CEO and others for internal deliberation
    • Crisis communication plan implementation, team structure management and crisis management preparedness, using crisp and well thought-through business communiqués using the most suitable media given the situation
    • Building and maintaining relationships with both print and electronic media houses
    • Building and maintaining cordial relationships with relevant Ministries, Permanent Secretaries, Regional commissioners etc.
  • Lead the development and delivery of the bank’s Corporate Social Responsibility (CSR) strategy and chair the internal CSR committees
  • Facilitate external Bank sponsored CSR events such as ‘Financial inclusion’ initiatives in the branch network
  • Define the policy for Bank’s community initiatives in alignment with agreed bank guidelines
  • Collaborate with business units to maximise potential from community investments, leveraging client relationships and identifying revenue opportunities
  • Identify and pursue relevant external platforms for leadership to enhance the profile of the bank’s community activities
  • Manage the Corporate Affairs Team (small team), hierarchically and functionally, supporting the individuals in their professional development. Reach the results through the team executing the corporate communication, Public Affairs and CSR strategy and action plans 


  • Impeccable integrity
  • Communication and interpersonal skills
  • Networking and relationship management skills: externally with media, government and other stakeholders and internally with business heads, executive management and staff in general
  • Negotiation skills
  • Passion for driving the Corporate Affairs and Corporate Social Responsibility agenda in the Bank
  • Ability and drive to identify Public Affairs and Corporate Social Responsibility opportunities both within the bank and in the market

Key competences:

  • Influence: persuading and influencing stakeholders
  • Execution: achieving results through others, leading team, peers etc.
  • Direction: providing vision and direction
  • Collaboration: creating synergies through working in partnership, teamwork
  • Business Judgement: showing commercial acumen

 Qualifications and experience:

  • Master’s degree in communication, journalism, public relations & corporate communication or in a related field gained from a recognized university
  • In case of an alternative Master’s degree a post graduate qualifications in Public Relations/ Mass communication is required
  • 10+ years’ experience in corporate communication with a leading organization in Tanzania, 5 years in a managerial position
  • Experience leading teams, defining and executing a Public Affairs/ Corporate Social Responsibility strategy in a large corporate organization
  • Experience navigating complex organizations, including gaining access to key executives and stakeholders and successfully building relationships with functions in a matrix structure

This position is open to Tanzanian nationals both home and abroad only. 

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Imo Etuk
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