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Level 1 Specialist, Monitoring and Fault Management

Job Description


 

Goal: to perform the alarm monitoring and 1st level of troubleshooting, trouble ticket E2E (create, update, follow-up, close), lock/unlock NEs, network status, Mails requests (answer, distribution to right teams). Team is organized as a NOC working in close connection with Telco Cutomer and acting as their point of contact, has a reactive and proactive role.

 

Responsibilities:

-          Open/receive tickets

-          Isolate and diagnose faults

-          Supporting and driving field technicians

-          Escalate tickets to correct entities like Level 2 or equipment vendor in order to reach resolution, according to Telco’s documentation

-          Constantly notifies Telco the status and final resolution if incidents

-          Identify tickets that have a risk of exceeding SLAs and communicate status

-          Provide analysis and trends, launch corrective actions in order to avoid recurring incidents and minimize future problems and network availability

-          Create and implement Change Requests in accordance with process documents

-          Analysis and RCA reports

Requirements:

-          1+ years of experience on a similar position

-          Availability to work Shifts, Nights, Weekends

-          Transmission Knowledge would be a plus

-          Fluent in English; medium level of French

 

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Ioana Marcu
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