Job Description

Scope and Purpose:

•   Server administration (File servers, Lotus notes server, Backup servers).

•   Network administration.

•   Local IT user administration.

•   Application management.

•   Data backup and restore (File server, SQL Server).

•   Implementation of and compliance to IT security standards.


Key Result Areas & Responsibilities:


•   Installation and maintaining Citrix Xen / VSphere environment.

•    Maintaining Sophos Safeguard management 

•   Conduct IT Training for new joiners to be familiar with standard office applications.

•   Supporting mobile phones and mobile devices.

•   Create and modify existing workflows to enhance our work.

•   Supporting experience centre Dubai.

•   Administration of network user accounts and mailboxes.

•   Setting up new users’ desktops, laptops and printers.

•   Maintaining the access right for users for shared files and folders.

•    Administration of Back up software, Antivirus Software and maintenance of security and integrity of the network.

•    Inventory of Hardware and software , sourcing, assistance in purchasing, installation and maintenance of new software and hardware.

•   Creating VPN smartcards for remote users.

•   Renewing of VPN and lotus certificates.

•   Training Users on applications when required.

•   Assisting the IT & Security Manager in technical fault analysis and troubleshooting.

•   Provide inputs and recommendations for purchase of IT related software and hardware.

•   Communicating with staffs on all aspects of IT.

•   Ensure the windows and antivirus automatic updates are done properly.

•   Monitoring and verification of service processes – i.e. backups, patch distribution.

•   Managing network IP addresses.

•   Assisting the IT & Security Manager on other project works as and when required.

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Neetu Gandhi
+9714 361 4601