Technical Service Manager -HEAD OF AMERICAS – Textiles/Composites

Job Description

Enterprise: BGF Industries ( affiliated to Porcher Group( International is retained to recruit for this position

Location: Danville – Virginia (VA)


Salary: competitive + Variable Bonus linked to Group and individual targets - Comprehensive medical benefits coverage - Health care and dependent care spending accounts - 401(k) retirement plans

Type of Job: FTE - Permanent

Estimated starting date: : Q4/2019 or immediate

1. Job General scope

The Technical Service Manager – Heads of AMERICAS plays a key role by managing a local team of specialists and experts.

  • Manage the technical support AMERICAS team(3-4 ppls)
  • Prioritize the technical support projects, related to the SBUs strategies
  • Provides support to the sales force as well as clients/prospects in the choice of technical solution of the portfolio responding to a defined need if needed.
  • Provides after-sales technical support to clients in the case of problems requiring technical support for resolution. Transfer to the Quality Department who coordinates in the case of non-compliance.
  • Provides support to Quality Department to identify and solve problems if needed.

Belongs to the global shared technological platform and report to Global Head of R&D (Located in France)

2. Job responsibilities / Mission

  • the interface with the customer to identify and clarify needs, establish specifications with the sales manager, coordinate prototypes preparation (based on in-house technologies of TRL>6), assist the client/prospect in the implementation and qualification of new products in compliance with quality standards.
  • Provides support to customers in their need for industrial optimization.
  • Is the interface with the customer for re-qualification of a product/process coordinated by the Product Manager.
  • Is the interface with the customer for qualification of a raw material (yarns, chemical product… ).
  • Provide input documents to R&D if the technical project become an R&D project.


  • Respect the safety policy - Respects quality procedures and quality standards.
  • Research and identify solutions for the customer or identify internal improvement to bring the right technical answer to the customer
  • Diagnose and troubleshoot technical issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams.
  • Provide prompt and accurate feedback to customers in accordance with sales people in charge of the customer.
  • Refer to internal or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Prepare accurate and timely reports: weekly and monthly
  • Manage the pipeline Technical Support AMERICAS
  • Document technical knowledge in the form of notes and manuals
  • Maintain good relationships with clients.

3. Qualification requirement:

  • Engineering/Material background in material/Composites/Textile with previous Technical Service (TS) experience of 5 years
  • Expertise on reinforcements (glass, carbon and synthetic) and composites-oriented thermoplastic
  • Mobility, agility and reactivity.
  • Ability to communicate and to listen client/prospect
  • Ability to adapt to new and varied applications areas for customers and prospects
  • Strong interpersonal, communication and problem-solving skills.
  • Strong Leadership-Process/Project oriented
  • Proficient in both written and spoken – Spanish/French would be a plus.
  • Healthy and can handle 30-50% business travel time.

4. Company introduction:

BGF Industries is a leading US manufacturer of high-performance fabrics and materials serving the Aerospace, Marine, Filtration, Insulation, Automotive, Electrical/energy, Protection, Medical and Construction industries.

BGF was the first weaver of fiberglass textiles beginning in 1941 as Burlington Glass Fabrics.

In 1988, BGF became a subsidiary of the Porcher Groupe of Badinieres, France.

Today, with sales of over $150M, BGF employs 800 people at six facilities in three states. The manufacturing facilities are located in Virginia and South Carolina and the Corporate Headquarters and R&D facility is located in Greensboro, NC. Our 2,000 items plus product line is sold through sales and distribution channels across the globe

Get Jobs Like This By Email


Jane Deng
+3365 87 47 559