Job Description

For a luxury 5 star hotel in Venice,  we are looking for a

Groups & Events Manager

 

Main responsibilities:

- Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor.

- Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.

- Ensure the ideal and most effective utilisation of the meeting and conference rooms.

- Carry out site inspections with potential MICE clients in coordination with the Field Sales department.

- Realise up sell possibilities to meet and surpass G&E budget goals.

- Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.

- Create activities to ensure ongoing maintenance of bookings.

- Generate proper proposals and contracts.

- Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.

- Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Colleagues.

- Ensure a proper handover of the converted business to the G&E Colleagues with all relevant information forwarded.

- Conduct exit interview with important customer after their event – asking for future business.

- Cross-sell to other hotels within the company.

- Conduct regular competition checks.

- Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximises its revenue.

 

Requirements for the position:

- 3 year experience in the same position or within the G&E Department, preferably in luxury international hotels;

- English: excellent oral and written skills;

- knowledge of Opera Pms and Sales & Catering is beneficial;

- excellent organisational and coordination skills;

- knowledge of F&B and other operational departments;

- strong leadership;

- business development oriented;

- proactive in new promotions, packages and processes;

- excellent communication skills.

 
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