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Application Support Technicians

Job Description

Purpose of Role:
To join an existing team of Production Support Technicians based in the UK responsible for the smooth running of applications in a demanding transaction-processing environment. This position requires experience in supporting Production Applications ensuring the applications are providing Clients with the availability and performance expected in Financial Services. Our applications have to be available 24/7 and adhere to strict compliance requirements. This is a Level2 team and they are responsible for restoring service when required within demanding SLAs which will require work outside of normal office hours. While staff must have strong technical skills they should also be capable of representing the team to Clients.

Key Accountabilities:
 Be jointly responsible for the production running of EMEA application suites running in hosted environments
 Identify, own and resolve system issues within SLAs, ensuring application availability and performance is in accordance with SLAs
 Participate in infrastructure and customer projects where required, including the deployment and configuration of applications in production and middleware product upgrades
 Provide 2nd line support to Customer Service Analysts, and liaise with other business and technical functions
 Use sound judgment to escalate serious issues and those that may jeopardize SLAs
 Provide consultancy and advice to other business functions
 Assure identified risks are addressed and compliance / audit requirements are dealt with
 Write and maintain process documentation and suggest / drive process improvements
 Maintain IT Operational procedures and policies
 Maintain Disaster Recovery processes and procedures
 Manage the Incident and Problem records in accordance with SLAs and ensure Service Requests, process improvement activities and project deliverables progress as required

Knowledge/Skills and Experience:
 Candidate must have extensive experience supporting Production Applications with high availability, compliance and performance requirements in a high pressure production environment, providing incident triage and resolution against tight deadlines

 Experience of writing and maintaining internal facing documentation
 Able to adapt to changes in a dynamic environment
 Experience of working in financial services preferred
 Experience working with ITIL preferred
 Strong analytical and conceptual skills, an ability to deliver high quality work to tight timescales whilst under pressure and a pragmatic approach to problem solving
 Strong communication skills; both written and verbal
 A sense of ownership of production issues with the drive necessary to resolve them, through immediate service restoration and long term process improvement
 Good knowledge of Unix, AIX or Linux required
 Experience in Unix scripting required
 Must be experienced at trouble shooting Online and Batch application issues

 Technical experience in any of the following is desired:
XML, JBOSS, WebSphere, WebLogic, internet technologies including web services, C, Java, code development, IBM Smart Cloud, ControlM, Windows, SQL.

 There are 2 slightly different roles:
Role1 (ref: DPP) we require experience in at least two of these: JBOSS admin, Java or C programming, Tuxedo admin. Experience with Panorama would be of benefit.

Role2 (ref: MPS) Must have experience with SQL coding against Oracle


If you are really excited about this role and believe it can be a good fit with your previous profile and experience, please send an email with a cover letter and CV attached to  

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Nausherwan Akram
+44 (0) 777 502 84 68