In this role, you will be responsible for supervising day-to-day (7/24) operations of the service hot line team by managing people, technology, and all processes involved in the call center. The goal is to provide outstanding customer service and professional handling of all customer calls, as well as building a collaborative relationship with the field service team.
Automatic Test Equipment Engineer (Stuttgart or Munich areas, Germany)
Level 2 Engineer UCCE (Unified Contact Center Enterprise) Based in Budapest Hungary Please forward CV in English Word format only This is an excellent opportunity to progress your career by joining this International award winning company that enables business transformation for enterprises in Customer Experience Management. (CEM). They actively encourage individuals to progress and add their own ideas with the emphasis on teamwork and collaboration. They are currently searching for a Level 2 Cisco Contact Center Engineer who has design, build and troubleshooting knowledge of UCCE on CVP platform with Outbound Option. Also you should have knowledge in working on call manager multi cluster environment.