About Us:

My Client is a  leading specialty e-retailer offering consumer products, vacations and online education services through an easy and convenient payment plan. Our customers love us because we make paying for their purchases stress- and hassle-free. The automatic payments help them to avoid penalty fees and ballooning interest associated with other payment options. While the fixed payment duration options empower them to budget more efficiently. Ours is a revolutionary e-commerce experience that gives customers access to a better life combined with a responsible way to buy. 

Job Details:

• Execute proper time management for all tasks including disseminating emails and voicemails
• Research and submit charge-off disputes through the Stripe platform.
• Ensure a high degree of accuracy and efficiency in completed work is maintained by performing internal quality checks.
• Exhibit professional behaviour and promote positive working relationships.
• Assists with facilitating team meetings and disseminate meeting notes
• Complete the Account Recovery teams ticketing queues maintaining outlined SLAs such as stop deduction, payment research, email address update tickets, backup card removal and refund request
• Sort, filter disseminate and disseminate reports for the team.
• Maintain and enter deceased notification confirmation
• Fix returned mail addresses and send AR checks to the lockbox address
• Compile monthly debt sales media files
• Complete special projects
• Distribute inbound and outbound calls to collectors as a clicker through the dialer
• Prepare refund checks and letters for the Bankruptcy team
• Handle all Trustee checks
• Provide any additional support as needed

Requirements:

• Proficiency in Microsoft Office Word, Excel, and PowerPoint.
• 3-4 years of Customer Service/ Collections/ Contact Center experience.
• Advanced troubleshooting/problem-solving skills and experience.
• Works well under pressure with the ability to effectively prioritize competing priorities to ensure deadlines and objectives are met.
• Experience using Microsoft Outlook and Oracle applications.
• Ability to work independently and with a team in a fast-paced, production-driven environment with an emphasis on accuracy, details, and service levels.
• Ability to communicate effectively verbally and in writing.
• Demonstrate a can-do attitude and act as a change agent during times of change
• Willingness to learn and receive new information
• Ability to work a flexible schedule including evenings and weekends.