Key Responsibilities:

1. City Operations Leadership

• Lead operations across 5–10 cities, ensuring alignment with company objectives and adherence to operational standards.

• Manage a team of 50–60 employees (both permanent and contractual) to meet performance targets and maintain a high-performance culture.

2. Operational Excellence & Performance Management

• Monitor and drive key performance metrics such as TAT, SLAs, and other operational KPIs.

• Identify performance gaps and implement continuous improvement initiatives to enhance efficiency and customer satisfaction.

3. Manpower Efficiency & Cost Optimization

•Optimize manpower deployment, scheduling, and training to achieve operational efficiency.

• Analyze staffing requirements and recommend resource allocation strategies based on workload and productivity metrics.

4. Quality & Safety Management

• Develop and implement action plans based on quality and safety audit findings.

• Promote a culture of safety, accountability, and continuous improvement across operational units.

5. Cross-Functional Coordination

• Collaborate with logistics, business development, and warehouse teams to ensure seamless end-to-end operations.

• Foster strong communication and alignment across teams to maintain business continuity and operational excellence.

6. Warehouse Coordination & Inventory Management

• Oversee large-scale warehouse operations including inventory control, FIFO implementation, and last mile management.

• Ensure efficient management of assets and consumables while minimizing pilferage and wastage. • Work closely with warehouse teams to ensure accurate inventory audits and timely replenishment.

7. Program & Project Management

• Design and execute strategic programs and projects to improve operational productivity and service delivery.

• Develop project plans, timelines, and budgets, ensuring successful implementation within defined parameters.

Qualifications & Skills:

• Education: B.Tech in Engineering or a related discipline.

• Experience: 5–6 years of experience in Operations Management with progressive responsibility, preferably handling multi-city operations.