Accountabilities

• Assist Control Tower Lead to achieve customer KPIs / Transport agreed KPIs.
• Focus on tracking Delivery Performance and Visibility
• Liaise with internal stake holders e.g. Network Operation Team, CDM Team.
• Coordinate with multi locations team for smooth operations.
• Provide seamless shipment visibility to customers through My supply Chain portal
• Provide inputs for performance Dashboard on various parameters
• Monitor the Delivery KPI’s against agreed KPI’s and Service Quality
• Maintain Transport KPIs.
• Tracking undelivered and ageing shipments, focus on timely closure thru coordination with Site Ops / CDM /PM Team
• Exception Management viz coordinate with Network Ops Team for deviation /shipment missing the EDD for priority closure
• Tracking Milestone performance in TMS System and system process compliance
• Focus on usage of Tech solutions Viz DC App / RPA Boat to provide real time /milestone based tracking 
• Coordinate with XD team for bridging the gap if any.
• Tracking POD Performance including timeliness and quality
• Proactively tracking delivery performance against EDD thru effective coordination with Network Ops team
• To assist others in the completion of assignments through knowledge sharing.
• Team Management
• Working with people based at different locations.
• Coordinating with relevant stakeholders for “Making customer Successful”.
  
   

Key capabilities / Competencies

•  Minimum 5-6 years’ experience in Transport business.
• Communications Skill
• Presentation skills
• Commercial Acumet
• Advance Excel
• Knowledge of transport business
• Organization & Planning
• Decision Making & Problem Solving
• Customer / Partner Orientation
• Able to work in Matrix Environment
• Strong Operations execution knowledge
• Well verse with working on operating system including data analytical skill
• Bachelor’s degree in any field