What will you be responsible for?
(On-Prem Solutions) Responsible for infrastructure and platform deployment, and associated
agents’ implementation/distribution for Aternity, or any other Experience Management
application needed.
(SaaS Solutions) Responsible for coordination of updates with vendor, and associated agents’
implementation/distribution for Aternity, or any other Experience Management application
needed.
Designs and develops functional specs and automation solutions based upon Aternity
(SCALE/LiteSQL like scripting) to improve delivery of IT services, reduce incidents and selfheal
end-user devices related events.
Leveraging automation to supplant tedious administration tasks. On Windows, this includes
PowerShell, SCCM and GPOs. On the Macintosh, this includes JAMF and shell scripting.
Integrates with Aternity platform APIs for new workflows or enhancing existing applications to
automate operational support processes.
Identifies and addresses Aternity platform performance bottlenecks in highly available
environments.
Configures and reports relevant Key Performance Indicators to determine deployed Aternity
solution health.
Work hands-on with client engineering and operational teams and Aternity to debug deployed
solutions issues including test and replication of the issues presented.
Builds and maintains documentation of process, environments, and run books as they relate to
Aternity platforms/solutions development and lifecycle management activities.

What would your day look like?
Analyze and benchmark environment dataset to drive insights for ongoing operations
Create analytical reports and perform ticket analysis to provide recommended action plans
Provide insights on end user computing common issues and proper ways to solve it for
enterprises
Ability to translate analytics findings into appropriate content/solution in Aternity
Understand environment requirements to be able to advise and implement a relevant Aternity
solution in line with industry best practices.
Develop advanced contents and handle testing, pilot and production deployment
Develop automation scripts (Remote Actions) based on Windows PowerShell
Develop advanced contents and handle testing, pilot and production deployment
Develop automation scripts (Remote Actions) based on Windows PowerShell
Support environment’ initiatives on Aternity areas of operations
Seek to continuously improve relevant technical knowledge and skills
Work against a set of Service Levels (SLs)
Stay current on product development/releases to a level required for the above activities;

Who we are looking for?
7+ years of experience as a System Administrator for workplace/end-user computing production
environments built on Microsoft SCCM, Microsoft Endpoint Manager (Intune/SCCM).
5+ years of experience with Shell/PowerShell or LiteSQL/SQL-like scripting/development
5+ years of experience in coding/scripting runbooks that utilize RESTful APIs
5+ years of strong design, coding, testing and troubleshooting experience and performance
issues with workplace specific systems (end-user devices)
At least 3 years of demonstrated experience in documenting, designing, and re-designing
processes in an enterprise IT support environment.
Previous working experience with platforms such as Nexthink is a plus.
Lead Service Engg, Endpoint Engineering, TEO Collaboration Services

Location:
Hyderabad