Looking For CRM Customer Operations Manager for an Exiting role in an MNC.

Designation  Customer Operations Manager.

Location  Gurgaon, India

KEY RESPONSIBILITIES:

• Collecting and analysing customer data
• Using IN- house CRM systems to manage relationships
• Making amendments to current CRM with support of IT function to make it more efficient.
• Developing new ways to meet customers’ needs.
• Overseeing the interactions between customers and key team members, such as Customer Service Representatives.
• Induction and Training – Creating modules and imparting monthly, quarterly training sessions to call centre and clinic teams on customer service.
• Developing marketing campaigns and executing retention campaigns for Users and Prospects.
• Collaborating with Sales, Call centre, retail excellence, customer service and operations teams to improve the customer experience.
• Very Special offer designing, implementation, and Reporting.

Functional Skills Set:

• Knowledge of customer acquisition and retention strategies
• Exceptional verbal and written communication skills.
• Analytical and data-driven
• Ability to work in a fast-paced environment while managing multiple tasks.
• Technology skills in CRM software

Preferred Qualifications:

• Master’s Degree in marketing or business management.
• Minimum 3 to 4 years of experience in CRM.

About The Company:

 We believe people are the most important component of our success. Thanks to our best in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.

If you are Interested in such an Opportunity You may Contact Here:

[email protected]