Title: Deputy Manager IT

Location: Gurgaon, Delhi and Noida

Notice Period: 30 Days 

KEY FUNCTIONS / RESPONSIBILITIES

1. Inputs for IT Planning & Review - 10 %
   • To provide technical inputs for development of annual plans, budgets and new initiatives within the IT Function. To provide requisite support for implementation of annual plans and new initiatives.  
   • To prepare MIS/ Reports on defined metrics to track and monitor the performance of IT systems / software  
   • To identify opportunities and undertake continuous improvements to enhance performance and improve operational and cost efficiencies of IT Systems/ Software, under the guidance of IT Business Partner 
      

     To maintain an in-depth and current awareness of new technologies and applicable statutory/ regulatory requirements. To draw from this knowledge for regular improvements in IT Systems/ Software

      

2. Management of Existing System/ Software - 20%
   • To ensure day-to-day management and maintenance of IT systems / software (incl. SAP and ERP) to provide un-interrupted IT services, as per the defined SLAs, in coordination with the Software/ Service Providers  
   • To manage access rights for various systems/ software, as guided by IT Business Partner  
   • To monitor usage of IT systems/ software at TIPL, in accordance with the licensing agreements 
   • To actively identify and mitigate information security risks in the IT systems/ software, and ensure proper functioning of security tools/ patches  
   • To ensure Business Continuity Plans are integrated with the various IT systems/ software 
   • To act as the first point of contact for software/ system related queries and issues of users, and resolve these queries/ issues within the agreed TAT. To highlight critical issues to Manager (IT) for resolution.  
   • To monitor repetitive issues and undertake steps for effective containment / prevention of such issues.  
   • To provide support for system-related requests by the user business / functions, such as change in data format, automation of reports, access requests, new product creation, etc., as required  
   • To manage master data in IT systems / software, and ensure that data-related requirements from the users are addressed properly  
      

     To conduct regular user trainings on existing systems/ software, as required

      

3. New Developments / Customized solutions - 20%
   • To support the IT Business Partner in requirement gathering for customization / new developments, in collaboration with the user business/ function. To develop technical requirements/ architecture based on these business requirements 
   • To prepare project plan and cost estimates, and share these with the IT Business Partner and user Business / Functional Head for requisite approvals 
   • To perform testing of these customization/new developments. To integrate new developments/ customizations with the existing functionalities, as required  
      

     To support the user business/ function in implementation of customized / new developments and resolution of any post-implementation issues, as necessary

      

4. IT Infrastructure - 20% 
   • To support in installation and monitoring of infrastructure related such as servers, networking equipment, computer hardware and other IT assets 
      

     Address basic infrastructure concerns and assist with new infrastructure projects – New Office Project, Warehouse expansion

      

5. Vendor / Service Providers Management - 15%
   • To provide technical inputs to IT Business Partner for the procurement processes  

   • To undertake vendor management, and ensure delivery of IT services as per agreed SLAs 

      

     To monitor, track and support timely renewal of contracts/ agreements with the vendors, as required, to facilitate un-interrupted IT operations

      

6. IT Policies, Processes and Compliances - 15%
   • To support in roll-out and implementation of IT Policies/ Processes, including training of Associates on TIPL’s IT Policies 
   • To ensure adherence to TIPL’s IT policies/ SOPs as well as statutory/ regulatory requirements in management of existing systems/ software and in all customizations/ new developments. To ensure prompt reporting and resolution of deviations 
   • To maintain thorough documentation and recordkeeping within IT Function, in accordance with IT Policies at TIPL and Statutory / Regulatory requirements 
     
     To provide requisite support for internal and external IT audits, and for addressing non-conformances/ observations identified in these audits