About the Role:

The ideal candidate will have a strong digital marketing and technical acumen, solid communications skills, and be comfortable working in a fast-paced, cross-functional role. In addition, great attention to detail, as well as a drive and passion for creating a world-class customer experience, are essential. This position is best for a self-starter who likes to take initiative and work independently with moderate direction, yet is comfortable collaborating in a creative, team environment.

This individual may be required to provide input to or participate in various projects and will perform other duties as requested.

What you’ll do:

• Help up build our emails, SMS, and push notifications using existing templates and

• QC the emails to ensure links work, promotions align with our calendar, and the emails render properly in various ISPs on desktop and mobile

• Assist in providing regular campaign performance reports that include opens, clicks, conversions, demand, unsubscribes, etc

• Manage and work a prioritized worklist, setting up a variety of products across a broad spectrum of vendors and product categories, often requiring accessing different vendors assets from different locations and portals

• Work cross-functionally with Merchandising, Marketing and eCommerce teams to manage and oversee key product launches.

• Continually analyze, provide insights and execute on improvements to the customer experience as it relates to product listing and detail pages and site navigation

• Partner with Customer Care to understand customer feedback and friction related to product content and requested enhancements

• Work directly with eCommerce and Merchandising teams and all vendors to communicate accurate fit and style standards related to product pages

• Implement and maintain style guides in order to write original web content that is consistent with the brands, and edits/loads imagery into carousels that showcases products in the optimal way.

• Additional responsibilities will include workflow, system and process optimization, product template creation and vendor communication to streamline processes

Requirements 

• Undergraduate degree and/or technical training

• 3 - 5 years of experience working in an eCommerce environment, digital marketing, or a related field

• Strong understanding of eCommerce retailers and Content Management Systems

• Strong working knowledge of Microsoft Office (Outlook, Excel, Word & PowerPoint)

• knowledge with basic HTML.

• Product content or copy writing background is a strong plus

• Experience working with cross-functional teams and external agencies

• Self-motivated, creative thinker with strong problem-solving skills

• Strong organizational and project management skills

• Ability to work in a self-directed, fast-paced environment, and can work independently

• Team player willing to roll up his/her sleeves to execute against set goals

• Excellent written communication skills, project management skills, and attention to detail.

• Hands-on experience in marketing automation platforms.

• Knowledge of email regulations, best practices, and compliance internationally in various regulatory regimes (e.g., GDPR).

• Experience building email marketing campaigns from scratch.

• Working knowledge of Hybris CMS tools – Backoffice and SmartEdit experience a plus