An important international Technology company is looking for several FIELD / CUSTOMER ENGINEERS

The Field / Customer Engineer is the owner of customer incidents as assigned.

2 possible areas of activities

Support for ATM or RETAIL infrastructure

• Required to perform work on products and services specifically financial/ATM products and retail/POS.
• Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks.
• Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution 

NETWORK support

• He/she will do IMAC activities and repairs of network equipment such as switches, routers, servers, etc. at our customer’s premises.
• He/she will also assist in site preparation, staging of equipment, and minor testing of equipment. 

Key Areas of Responsibility:

• Customer Relations/Customer Satisfaction
• Build working relationships with customers and develop informal communication channels with customer account at the local level (i.e. Branch, Store or office).
• Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.
• Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures.

Requirements

Education and Experience:

• College degree or bachelor in electronics or computer technology or equivalent is preferred.
• Ideally 1- or 2-year experience but a motivated starter is also welcome.
• Works well with minimal supervision; Good problem-solving skills; 
• Social and flexible and team player.
• Ability to pick up new skills quickly, to work under pressure and to meet deadlines and produce high quality work 

NETWORK support

• Knowledge of networks, Lan/Wan (Wifi, Routers, Switches, PC, server)
• Cisco certified engineer is a plus

ATM and RETAIL support

• Knowledge of PC hardware and software. 
• ATM experience is a plus

Language requirements:

• Dutch and / or French speaking
• Fluent in English