Job Description

Job Title: Field Service Engineer II

Job Function: Field Service

Location: Bengaluru/ Bangalore

Key Responsibilities:

Field service Engineer supporting all da Vinci® Surgical platforms

• Analyze customer’s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.

• Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved. Assess and determine follow up visits to ensure maximum system reliability.

 • Use discretion and independent judgment when assessing the functionality and Repairing Company’s Surgical products.

• Use discretion and independent judgment when assessing customer-training needs with respect to technical training in an Operating Room environment, and provide both technical training and or technical support as required.

• Independently manage all administrative duties of role that includes but are not limited to; Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database.

 • Support Sales Training and Marketing events by analyzing potential issues and develop independent strategies to resolve.

• Engage service contract renewal discussion with hospitals by presenting the value proposition of Company’s  Surgical’s service offerings

Requisite Skills

• Bachelors degree in Biomedical, Electronics engineering preferred; or equivalent training/experience which may include extensive course work or study in the field of engineering or applied science
• 5-7 years of experience as a Field Service Engineer required, experience with high capital medical devices preferred.
• Strong written and oral communication skills
• Good interpersonal skills Feb 2022
• Good administrative and record keeping skills
• Good knowledge of Operating Room protocol
• Track record of solid customer relationships with Surgeons and Hospital staff
• Proven ability to independently troubleshoot complex electro-mechanical systems
• An ability to travel up to 40%, dependent upon account distribution

About Client : 

Client’s Organization is an American MNC, that develops, manufacturer of Robotic products. The Company offers system and instruments to find application in multiple surgical specialities. And they are globally technology leader in robotic products.