Roles & Responsibilities :

• Partner with the business leaders in designing and developing customer-centricity roadmap with Salesforce CRM as the basis
• Define and implement the CRM team structure including the mix of internal team members and external service providers
• Development and implementation of CRM governance guidelines and driving success of CRM initiatives
• Define the strategic Salesforce roadmap and architecture. This includes sales cloud, marketing cloud, analytics and integrations with other ERP systems
• Overall in-charge of design, architecture, implementation and support of Salesforce CRM Applications
• Manage a CRM team ensuring team productivity, efficiency and growth.

Desired Profile :

• 15+ years of experience which includes 10 years in Salesforce arena
• Been part of multiple implementations having good experience in building and implementing applications on the Salesforce platform (especially Sales Cloud)
• Good understanding of Enterprise software and integration requirements with salesforce
• Demonstrated understanding of overall SFDC architecture and platform
• Has played a part in leading teams and managing Client expectations
• Has drafted roadmaps and execution strategies for various projects
• Experience in end-to-end integration of Salesforce with large ERP applications
• MuleSoft experience would be an added advantage
• Salesforce Certification is highly desirable
• Play a leadership role in adoption of salesforce across all businesses and users
• Strong analytical skills and solution-oriented mindset.